DELIVERY POLICY

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You may enjoy free delivery service to your specified billing address when your order satisfies our minimum purchase amount at HK$1,500 at our e-store (as specified under your invoice). For purchase amount below HK$1,500, a delivery charge of HK$200 shall apply.

Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. 

Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.

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RETURN POLICY

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You are entitled to exchange products which are found to be damaged or not in good condition upon delivery. In such case, you can contact sales@lebonvin.hk to make arrangement for exchange within 7 days of receipt. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.

Wine or champagne above HK$750 per bottle or over 10 years old shall not be refunded in any event.

If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).

In exceptional case at our sole discretion, we will refund the amount paid to your credit card bank account (takes about 4-6 weeks).

Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.

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PRIVACY POLICY

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We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy Statement.

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