Le Bon Vin Limited
Unit F, 9th Floor,
Reason Group Tower,
403 Castle Peak Road,
Kwai Chung, NT
You may enjoy free delivery service to your specified billing address when your order satisfies our minimum purchase amount at HK$1,000 at our e-store (as specified under your invoice). For purchase amount below HK$1,000, a delivery charge of HK$200 shall apply.
Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan.
Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.
You are entitled to exchange products which are found to be damaged or not in good condition upon delivery. In such case, you can contact firstname.lastname@example.org to make arrangement for exchange within 7 days of receipt. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
Wine or champagne above HK$750 per bottle or over 10 years old shall not be refunded in any event.
If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).
In exceptional case at our sole discretion, we will refund the amount paid to your credit card bank account (takes about 4-6 weeks).
Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.